Covid-19 Updates

 

June 5, 2020 Update:

We will be starting our slow re-opening next week.

Hours will be Tuesday - Saturday, but by appointment only.

Our scheduling will be very different as we will need to control traffic. Therefore, we will only be booking one client family at a time, and will do the grooming straight through. That means we will need you to pick your dog up at the pick up time that we give you when you drop off.

Because of the significant changes to our scheduling, we may have to adjust existing appointments that were pre-booked before the pandemic.This is also the only way to be fair to everyone. Since we have been closed for 12 weeks, we had to cancel a lot of appointments, over 230 dogs. Some of the dogs whose appointments we canceled haven't been groomed since January or February, and these dogs are in desperate need of a grooming for their health and comfort. We will be calling the clients whose appointments we had to cancel in the order we had to cancel them to rebook. Rest assured, we will be doing our best to get you all in, you are all important to us. We're trying to be fair.

Absolutely no drop ins for anything for the duration of the global pandemic. 

Limited nail trim appointments will be available once we have gotten used to, and tweaked our new schedule for grooming appointments. We simply can't accommodate the volume that we used to do during the pandemic. We realize this is inconvenient, but until there is a vaccine, it's the new reality.

Door will be locked at all times. You will need to be buzzed in, and only those people with appointments will be allowed into shop, and only one person at a time. If you need to talk to us, call. We may not answer the phone, but if you leave a message, we will call you back when we can.

We're sorry, no new clients for the foreseeable future. We are going to be working at a reduced capacity and have a large existing clientele to serve. With the current backlog and the reduced capacity, we just can't accommodate any more clients at this time.

Please be kind. We know it's been a frustrating time and the changes will be hard for some of you. They are hard for us too, and costly. We're doing the best we can in a historic situation to keep everyone safe.

See our new drop off and pick up protocols here.

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